Wet Orchid Product Shipping, Order Fulfillment, Returns & Other Info
Note: The following information pertains to the products shipped to you from this website. These policies to do not pertain to the digital downloads on this website, which are covered by our 60-day money back guarantee (ready more here).
This Agreement was last modified on 9/14/2023
Shipping Info
This policy applies to (United States) orders. This policy is designed to ensure that you have a clear understanding of our shipping policies and procedures. By ordering from this store, you accept the guidelines here.
Shipping And Delivery
Free shipping available on orders $150 or more, for all orders less than $150 we offer Flat rate $9 on all orders in continental US, and $15 for Alaska & Hawaii.
- Orders placed through our website usually ship within 1-2 business days Mon to Fri .
- We deliver your order straight to your address Through USPS according to your location, transit time can be between 3-5 Business days Mon To Fri.
Order tracking
Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days of the above processing time, please check your spam folder.
International Shipping
As of now, we do not support international shipping
Tax
State Tax will be Apply on purchase and will be calculate at checkout.
ORDER CANCELLATION:
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please email us at: contact@wetorchid.com, if you decide to cancel the order. We will not accept order cancellation request if the orders have already been shipped.
CHANGE ADDRESS OR PHONE NUMBER:
If you would like to change your address, you will need to contact us at: contact@wetorchid.com, and update us with the new delivery address. After the order is shipped, we will no longer be able to change the shipping address.
DAMAGED OR MISSING PACKAGES :
Please check all items thoroughly after receiving them. Sometimes your items may be damaged in transit. When this happens, we just need you to send an email and damage photos within 5 days of the shipping date. Any damaged or missing items reported after 5 days will not be refunded. Please do not discard any packaging or product until all shipping issues have been resolved. Email us at: contact@wetorchid.com, so that we can work with you to resolve the issue.
if you have any question about shipping please contact us at
Email: contact@wetorchid.com
Telephone: +1 512-620-1396
Address: 5401 S FM 1626 #170-487, Kyle TX, 78640, USA
Operating Hours: 9am – 5pm CST Monday to Friday
What is your refund & return policy?
To make your shopping experience more enjoyable, we offer a simple return system so you can shop with confidence.
We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: contact@wetorchid.com, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the customer is responsible for all return shipping cost
You can always contact us for any return question at: contact@wetorchid.com,
Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged or missing items reported after 5 days will not be refunded
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
If you have any question about return and refund policy contact us at:
Email: contact@wetorchid.com
Telephone: +1 512-620-1396
Address: 5401 S FM 1626 #170-487, Kyle TX, 78640, USA
Operating Hours: 9am – 5pm CST Monday to Friday